Best Western Sanctuary Inn

It was unimaginable how noisy it was. I WILL NOT EVER stay here again. If it wasn’t the traffic it was the other guests. My advisory the money and find somewhere else.

The bed was not comfortable at all and rolled around the floor it had no brakes so every time you turned over it moved. The rooms were not like the pictures online they were quite outdated. You could hear all the trucks down the highway. the room was supposed to be non-smoking but we had to close the bathroom door to prevent smoke coming into our rooms from others. The property was centrally located and the staff were lovely both on reception and in the restaurant and the food was lovely.

The room did not match the photographs. The room itself had dirty curtains that were falling off the railing. They were not any blackout curtains. The furnishings did not match and the bedside table was completely unstable. There was a service hole that had half fallen out of the roof. I paid for a Queen size bed but only got as double. The bathroom had tiles popping off the wall, there was cracks in architrave, and a combined bath/shower facility that had a cheap plastic curtain attached to a rusted out shower railing. There were no handles or steps for climbing in and out of the bath/shower which has to be a hazard. Again, we were promised first rate consumables that never appeared, but I can say that the body wash matched the shampoo which also matched the hand soap. After the reception I got when I checked in, we were not going to use the restaurant so we went across the road to the Rydges where the staff and experience was the complete opposite. All up, one night cost me $414. Ditch this place - go to the Rydges.

In need of a good clean or renovation at the very least. Tired decor. Noisy. Appliances not fully functioning.

Aside from road noise, which is just a fact of life when you're on the main road, it was excellent.

Take your own pillow! A very tired hotel room. Desperately needs a makeover - particularly the bathroom. I wish I’d taken my own pillow, as I usually do, but we were only staying for one night, so I didn’t bother - big mistake. There wasn’t a decent pillow among 6 of them in the room! The bed would be comfortable if a mattress topper was added. The restaurant was excellent though. Dinner last night was amazing as was the service. Breakfast was basic but enough.